PRIVACY POLICY

In accordance with the French law no.78-17 on Information Technology, Data Files and Civil Liberty of 6th January 1978 and the French law no.2018-493 of 20th June 2018 on Data Protection, HNG undertakes to respect the confidentiality of the personal information collected.

This Privacy Policy applies to the website www.hellen-paris.com. It describes how we collect, use, store and protect the personal data of our prospects and customers.

1.   Collection of Personal Information

We collect information about you when you:

  • You register on our website (create an account),

  • You subscribe to our newsletter,

  • Place an order using our website,

  • Complete online forms,

  • Interact with us using social networks,

  • Contact us by phone, e-mail or mail, for example.

Subject to the applicable law, we may complete the personal data we collect with information obtained by third parties that are authorized to share it; for example, information from vendors seeking information, on transportation or from public sources.

If you provide us with personal data about a third party, it is your responsibility to ensure that you comply with the applicable regulations on personal data protection and in particular your obligations regarding the authorization with prior consent of the persons whose personal data you provide us with. As such, you must have notified the person in question and obtained his or her express consent to provide us with his or her personal data and inform him or her of the manner in which we collect, use, and retain personal data about them or invite them to read our Privacy Policy.

We collect the following information:

  • Marital status: Name and surname, telephone number, personal address,

  • Internet: Email address,

  • Financial information: Means of payment used in the context of our commercial relationship, payment history,

  • Connection data,

  • Products purchased.

2.   Use of Personal Information

The data collected on our websites allow us to:

  • Meet our contractual obligations towards you, including the delivery of orders,

  • Manage the relationship with our customers and prospects,

  • Provide pre-sales service and sell,

  • Invoice and cash payments, collect unpaid payments,

  • Organize direct marketing operations,

  • Analyze the uses of offers and products to make proposals adapted to our customers,

  • Survey our customers,

  • Improve our offers and website content,

  • Develop and provide new features, new products.

The data collected is also intended for the following purposes: creation of a customer account, pre-orders, appointment forms, orders, the processing of pre-orders and orders, withdrawals (via the right of withdrawal form), returns, communication with the after-sales services (on order follow-up, deliveries, returns, care instructions, satisfaction, defects, etc.) and registration for newsletters.

3.   The recipients of the processed data

This data is applicable to the services provided by HNG. Some data is available to our transport providers. The data may also be processed by third parties that we have used to perform payment transactions, such as financial and banking institutions. No personal information is transferred to third parties, free of charge or for a fee.

When we transfer personal information to countries outside the European Economic Area, we ensure that this information is transferred in accordance with this Privacy Policy and in accordance with applicable privacy laws. We rely on European Commission decisions on adequacy or use contracts with standard guarantees published by the European Commission.

4.   Your rights

In accordance with the French law no.78-17 on Information Technology, Data Files and Civil Liberty of 6th January 1978 and the French law no.2018-493 of 20th June 2018 on Data Protection of personal data, you have the right to access, rectify and delete your personal data. You can request the portability of the mentioned data. You also have the right to object to the process made or to request its limitation.

If you withdraw your consent to the use of your personal data within the purposes set out in our Privacy Policy, we may, as a result, no longer be able to provide you with access to all or part of our website.

5.   Application of your rights

To apply your rights, you can contact us: By email : contact@hellen.fr I By telephone : +33 140 47 59 48 I By mail : HNG - 9, rue Armand Moisant – 75015 Paris - France

Any request to implement your rights must be accompanied by a photocopy of a proof of identity. A reply will be sent to you within one month of receipt of your request. If your exchanges with us have not been satisfactory, you have the possibility to lodge a complaint with the National Commission for Data Processing and Freedoms (CNIL), supervisory authority responsible for personal data compliance obligations in France.

In addition, you can freely unsubscribe from our mailing list by clicking on the “unsubscribe” link at the end of each mailing.

6.   Security of personal data

HNG ensures that your data is processed securely and confidentially, including when certain operations are performed by subcontractors.

We ensure the security of your data by taking the necessary technical and structural measures to prevent their unlawful or unauthorized processing, loss or destruction. We strive to protect your personal data to the best of our ability. However, we cannot guarantee the security of your data transmitted to our website via an internet connection or any other connection. If you have chosen a password that allows you to access certain areas of our website, please keep it confidential; we will not share this password with anyone. If you think your account has been hacked, please contact us at: contact@hellen.fr

7.   Duration of data retention

We will keep your personal data for the duration of our business relationship and for a period of three years after its expiration. In the event that we no longer need your personal data, we will destroy it securely (without sending you any further notice).

8.   Copyright and Author's rights

The whole of our website and each of its elements taken separately are subject to French and international copyright legislation and more broadly to intellectual property (including, in particular, protection under copyright, trademark law, database law, etc.). The reproduction of all or part of this site in any medium whatsoever, is strictly prohibited unless expressly authorized by the director of the publication. Any other use is subject to our prior agreement and in this case must bear the clear and legible mention of the source, for example: «Source: HELLEN, Paris - All rights reserved».

9.   Other sites and social networks

If you follow a link from our website to another site or service, this Privacy Policy no longer applies. We are not responsible for the personal data processing practices of third-party sites or services and we encourage you to read the privacy policies published on the sites or services concerned.

10.   Cookie Information

When you visit our website, information about your browsing may be stored in the «Cookies» files installed on your device, subject to your settings regarding cookies. These cookies are intended to provide you with a personalized service, to improve the usage of our sites, applications and services, to optimize your browsing experience and provide you with offers tailored to your interests.

If you refuse to allow cookies to be stored on your device, or if you delete those already registered, you will no longer be able to benefit from a certain number of features offered by our site or in an unsatisfactory manner. For example, we will no longer be able to recommend products based on your browsing on the site.

To learn more about cookies and their management, we invite you to visit the website of the Commission Nationale de l’Informatique et des Libertés (CNIL): www.cnil.fr or the «Help» option of your browser’s menu.